Puts success of team above own interests.Įducation/Experience: High school diploma or general education degree (GED) required. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Teamwork- Balances team and individual responsibilities. Meets attendance and punctuality guidelines. Follows instructions, responds to management direction. Solicits customer feedback to improve service.ĭependability- Responds to requests for service and assistance. Manages difficult or emotional customer situations. Selects and uses appropriate communication method.Ĭustomer Service- Displays courtesy and sensitivity. Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Upholds organizational values.Ĭommunications- Expresses ideas and thoughts verbally. Able to deal with frequent change delays, or unexpected events.īusiness Ethics– Treats people with respect. Changes approach or method to best fit the situation. Strong consulting and advising customer communication skills via telephone and written communication.Ĭompetencies: To perform the job successfully, an individual should demonstrate the following:Īdaptability - Adapts to changes in the work environment.Strong verbal and written communication skills.Ability to multi-task and consistently meet multiple deadlines.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not a work from home opportunity. Reviews and update daily reports and accounts.Ensures compliance with company policies and procedures.Reviews title searches to ensure that no title issues threaten the standing of our investor’s lien on the property.Conducts light skip-tracing activities.Analyzes specific financial situations recommends and initiates the proper loss mitigation tool to assist each borrower.Understands and discusses customers’ general requirements for loan modifications, short sales, deeds in lieu, cash for keys, and consents to judgment other loss mitigation options.Receives inbound calls and makes outbound calls to customers, attorneys, realtors and other authorized parties on the account and educates them on options available to resolve delinquencies.Portfolios worked by a Loss Mitigation Specialist II are non-traditional workouts such as Short Sales, and Deeds-in-Lieu, as well as high risk customer types. Handles a portfolio of multiple mortgage products that are 90 days delinquent, or have requested loss mitigation, as governed by investor, departmental and legal guidelines minimizing the loss due to foreclosure through the use of loss mitigation options.Meets monthly individual and team goals and key performance indicators.Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements.Training will be Monday-Friday 8a-5p CSTĮssential Duties and Responsibilities include the following.Schedule is 11a-8p Monday – Thursday / 8a-5p Fridays / 1 Saturday per month 8a-12 (Overtime/No Flex Fridays).This role will handle specialty functions within the SPOC department such as liquidation outcomes, bankruptcy customers, and high value customers. It will act as the Single Point of Contact (SPOC) and is assigned a portfolio of non-performing assets to contact, negotiate and complete loss mitigation alternatives to minimize foreclosure losses. Position Summary: The Loss Mitigation Specialist II has proven mastery of the requirements of the Loss Mitigation Specialist position. If you want to make a difference, then Selene is the place for you! A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company.
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